Text, WhatsApp, Email & Voice Messaging Terms

Last updated August 24, 2026

These Messaging Terms (“Mobile Terms”) govern how JetUp (“JetUp,” “we,” “us,” or “our”) communicates with you via SMS/MMS (“texts”), WhatsApp, email, voice calls, and any other supported messaging channels (together, the “Messaging Services”). These Mobile Terms supplement our main Terms & Conditions and incorporate our Privacy Policy by reference. If you do not agree, please do not enroll in or use the Messaging Services.

Who we are. JETUP LTD, 27 Old Gloucester Street, London, United Kingdom WC1N 3AX. Support: support@jetup.com

1. Program Overview & Eligibility

Purpose. With your permission, JetUp may send you:

  • Transactional messages (for example, account verification codes/OTP, booking updates, reminders, and important service notices).
  • Service messages (for example, flight status changes, requests for missing details, and follow-ups needed to complete your inquiry).
  • Promotional messages (for example, curated empty-leg offers and occasional news about features or services).

Channels. Depending on your preferences and consent, messages may be delivered via SMS/MMS, WhatsApp, email, voice, or other channels we make available.

Age. The Messaging Services are intended for individuals 18+.

No purchase is required to consent to receive messages. Your consent is not a condition of buying any goods or services.

You may opt in (enroll) through any of the following:

  • Website/app forms where you provide a phone number and/or email and affirmatively agree via an unchecked consent box.
  • Reply-based consent, such as replying “YES” to our opt-in prompt.
  • Voice consent during a recorded call, when we disclose that you agree to receive messages and how to opt out.
  • WhatsApp opt-in, where you confirm you wish to receive WhatsApp messages from JetUp on your number.

By opting in, you authorize JetUp to send you messages at the contact details you provided, using automated or non-automated technology as needed for the purposes listed above.

3. Message Frequency

Message frequency varies. You may receive messages based on your activity and preferences (for example, when there are updates to a booking or new empty-leg opportunities). We do not send excessive or unexpected messages beyond the scope you opted in to.

4. Charges & Carriers

Message and data rates may apply to SMS/MMS and WhatsApp messages, depending on your mobile plan. Delivery may not be available on all carriers or in all locations. Mobile carriers are not liable for delayed or undelivered messages.

5. How to Opt Out (All Channels)

You can opt out at any time:

  • SMS/MMS & WhatsApp: Reply STOP to any message from us. We will confirm your opt-out and cease messages for that program. Recognized keywords include: STOP, STOPALL, UNSUBSCRIBE, CANCEL, END, QUIT. To re-subscribe, reply START (or UNSTOP/YES, where supported).
  • Email: Click the Unsubscribe link in any marketing email from us.
  • Voice: Tell the agent during a call that you do not wish to receive further calls; we will record and honor your preference.

If you have opted in to multiple programs (for example, transactional alerts and marketing offers), opting out of one program may not automatically unsubscribe you from others. Follow the instructions for each channel or contact support@jetup.com for assistance.

6. Help & Support

  • SMS/MMS & WhatsApp: Reply HELP to any message for instructions or contact details.
  • All channels: email support@jetup.com.

7. Privacy & Data Use

We handle your information in accordance with our Privacy Policy. Among other things:

  • We use your contact details to provide the Messaging Services, record your consent and preferences, and respond to your requests.
  • We do not sell or share your mobile number or other contact details with third parties for their own marketing or promotional purposes.
  • We may use trusted service providers (for example, communications platforms) strictly to deliver messages on our behalf and only under contracts that protect your data.

For details on your privacy rights (including withdrawal of consent), data retention, and security measures, please review our Privacy Policy.

8. Security Codes & Sensitive Content

If we send you a one-time passcode (OTP) or verification code, do not share it with anyone. We will never ask you to disclose your password or full payment details via text, WhatsApp, or email.

9. Service Limitations & Availability

We strive to send timely and accurate messages, but delivery is dependent on your network, device, and carrier/service availability. Messages may be delayed or not delivered due to factors outside our control. The Messaging Services (including any promotions) may change, pause, or terminate at any time.

10. International Use

Our Messaging Services are intended for global use; however, features and availability vary by country/region, carrier, and channel. Local messaging, privacy, and consumer-protection laws may grant you additional rights, which we will respect.

11. Changes to These Mobile Terms

We may update these Mobile Terms from time to time. We will post the updated version with a new “Last updated” date. If changes materially affect your rights, we will take reasonable steps to notify you (for example, by site notice or message). Your continued use of the Messaging Services after an update constitutes acceptance of the new terms.

12. Contact Us

Questions about these Mobile Terms or our Messaging Services?

JETUP LTD
27 Old Gloucester Street
London, United Kingdom WC1N 3AX
Email: support@jetup.com

Governing law. These Mobile Terms are governed by the laws of England and Wales (without regard to conflict-of-laws rules). Venue and jurisdiction are as set forth in our main Terms & Conditions.

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