Question 1

How much notice do you need to arrange a private jet charter?

Accepted Answer

It depends on the aircraft, the airports and crew availability. Short-notice requests can be arranged when a suitable aircraft and crew are free; long flights on heavy and ultra-long-range jets need more preparation for crew rest, fuel and permits. Slot-coordinated airports (for example London City, Nice, and New York LaGuardia or Washington National in the US) may require earlier confirmation. The more notice you give, the wider the choice of aircraft.

Question 2

Is private jet hire the same as private jet charter?

Accepted Answer

Yes. Private jet hire is the term most used in the UK, while private jet charter is more common in the US and internationally. Both mean hiring the whole aircraft and its crew for your trip, rather than buying individual seats.

Question 3

Is the quoted price all-in?

Accepted Answer

The quoted charter price includes aircraft, crew, fuel, standard handling and standard catering. VAT and country departure taxes are shown separately where applicable. Discretionary items — de-icing beyond the standard allowance, extended crew duty, extraordinary handling — are listed as pass-through with clear caps. Indicative hourly rates by aircraft class are in our private jet charter cost guide.

Question 4

What happens if the aircraft goes technical before departure?

Accepted Answer

We hold operator-provided AOG protection wherever possible: the operator supplies a replacement aircraft in the same category. If that is not achievable in the required window, we source a substitute from the wider fleet and confirm price parity before you re-approve.

Question 5

Can I travel with pets?

Accepted Answer

In most cases yes. Cabin size, destination import rules and paperwork determine the practical answer. For EU–UK, US–EU and Middle East destinations we file the required documentation and coordinate with the FBO on arrival.

Question 6

How do empty legs work?

Accepted Answer

An empty leg is a positioning flight — the aircraft would otherwise fly without passengers — sold at a reduced rate. The route and airport pairing are fixed and changes on either side (date, time, endpoints) are frequent. They suit flexible schedules; if timing is critical, a booked charter is more predictable.

Question 7

How can I pay for a charter?

Accepted Answer

After the operator confirms the aircraft, schedule and price, you can pay by card, processed by Stripe, or with cryptocurrency: Bitcoin, or USDT and USDC on Ethereum or TRON. Checkout shows the methods available for that booking and any processing fee before you pay. The operator issues the invoice; JETUP can accept that payment on the operator’s behalf.

Question 8

What documents are needed for international departures?

Accepted Answer

Passports valid for the country of arrival, any applicable visas, and, for some jurisdictions, an advance passenger manifest (for US arrivals and departures, eAPIS no later than 60 minutes before departure). For pets, cargo, weapons for sport, or minors travelling without a guardian, additional documents apply — we prepare and check them ahead of the flight.

Question 9

Do you have a mobile app?

Accepted Answer

Yes. You can download the JETUP app for Android on Google Play. Search empty-leg flights and private charter, compare aircraft, and request a flight from your phone. Download it here: https://play.google.com/store/apps/details?id=com.jetup.app