Terms and Conditions

Last updated August 24, 2026

Agreement to our Legal Terms

We are JETUP LTD, doing business as JetUp (“Company,” “we,” “us,” or “our”), a company registered in England and Wales. Our registered office is 27 Old Gloucester Street, London, United Kingdom WC1N 3AX.

We operate the website https://jetup.com (the “Site”), the mobile application JetUp (the “App”), and any other related products and services that refer or link to these legal terms (the “Legal Terms”) (collectively, the “Services”).

You can contact us by email at support@jetup.com or by mail to JETUP LTD, 27 Old Gloucester Street, London, United Kingdom WC1N 3AX.

These Legal Terms are a legally binding agreement between you, whether personally or on behalf of an entity (“you”), and JETUP LTD concerning your access to and use of the Services. By accessing or using the Services, you confirm that you have read, understood, and agree to be bound by these Legal Terms.

If you do not agree to all of these Legal Terms, you are not permitted to use the Services and must stop using them immediately.

Supplemental terms, policies, or documents posted on the Services from time to time are incorporated into these Legal Terms by reference. We may change these Legal Terms at our discretion. We will mark changes by updating the “Last updated” date. You waive any right to receive individual notice of each change. You are responsible for reviewing these Legal Terms periodically. Continued use of the Services after revised Legal Terms are posted means you accept the revised terms.

The Services are intended for users who are at least 18 years old. Persons under 18 may not use or register for the Services. We recommend that you keep a copy of these Legal Terms for your records.

1. Our Services

Information provided through the Services is not intended for distribution to, or use by, any person or entity in any jurisdiction where such distribution or use would be unlawful or would require us to register in that jurisdiction. If you access the Services from another location, you do so on your own initiative and are responsible for compliance with local law.

The Services are not designed to comply with industry-specific regimes such as HIPAA or FISMA. If your use would be subject to those laws, you may not use the Services. You may not use the Services in a way that would violate the Gramm-Leach-Bliley Act.

2. Intellectual Property Rights

Our intellectual property

We own or license all intellectual property rights in the Services, including source code, databases, functionality, software, website designs, audio, video, text, photographs, and graphics (the “Content”), and the trademarks, service marks, and logos in them (the “Marks”). The Content and Marks are protected by copyright, trademark, and other intellectual property and unfair competition laws and treaties worldwide. They are provided “as is” for your personal, non-commercial use only, except where we expressly agree otherwise.

Your use of our Services

Subject to these Legal Terms, including the Prohibited Activities section, we grant you a non-exclusive, non-transferable, revocable license to:

  • access the Services; and
  • download or print a copy of Content to which you have properly gained access,

solely for your personal, non-commercial use.

Except as set out in these Legal Terms, you may not copy, reproduce, aggregate, republish, upload, post, publicly display, encode, translate, transmit, distribute, sell, license, or otherwise exploit any part of the Services, Content, or Marks for any commercial purpose without our prior written permission.

To request other uses, email support@jetup.com. If we grant permission to post, reproduce, or display any part of the Services or Content, you must identify us as the owner or licensor and keep all copyright or proprietary notices visible. We reserve all rights not expressly granted. Breach of this section is a material breach and your right to use the Services ends immediately.

Your submissions

By sending us a question, comment, suggestion, idea, feedback, or other information about the Services (“Submissions”), you assign to us all intellectual property rights in that Submission. We may use and disseminate it for any lawful purpose, commercial or otherwise, without acknowledgment or compensation to you.

When you send Submissions through the Services you:

  • confirm that you have read and will follow the Prohibited Activities section and will not send illegal, harassing, hateful, harmful, defamatory, obscene, bullying, abusive, discriminatory, threatening, sexually explicit, false, or misleading Submissions;
  • waive, to the extent permitted by law, any moral rights in the Submission;
  • warrant that the Submission is original to you or that you have the rights needed to grant us the licenses above; and
  • warrant that the Submission is not confidential.

You are solely responsible for your Submissions and agree to reimburse us for losses we suffer because of your breach of this section, a third party’s intellectual property rights, or applicable law.

If you believe material on the Services infringes a copyright you own or control, see Copyright Infringements.

3. User Representations

By using the Services, you represent and warrant that:

  1. all registration information you submit is true, accurate, current, and complete;
  2. you will keep that information accurate and update it as needed;
  3. you have legal capacity and agree to these Legal Terms;
  4. you are not a minor in your place of residence;
  5. you will not access the Services through automated or non-human means, including bots or scripts;
  6. you will not use the Services for any illegal or unauthorized purpose; and
  7. your use will not violate any applicable law or regulation.

If you provide untrue, inaccurate, outdated, or incomplete information, we may suspend or terminate your account and refuse current or future use of the Services.

4. User Registration

You may need to register to use the Services. You must keep your password confidential and are responsible for all use of your account and password. We may remove, reclaim, or change a username if we determine it is inappropriate, obscene, or otherwise objectionable.

5. Purchases and Payment

All purchases are non-refundable, except where required by applicable law.

We accept the payment methods shown at checkout, which may include major credit and debit cards and other processors we enable from time to time. All payments are in US dollars unless we state otherwise at checkout.

You agree to provide current, complete, and accurate purchase and account information, and to promptly update email, payment method, and card expiry details so we can complete transactions and contact you. Sales tax may be added where we are required to collect it. We may change prices at any time.

You agree to pay charges at the prices then in effect, including any applicable fees, and authorize us to charge your chosen payment provider. We may correct pricing errors even after we have requested or received payment. We may refuse any order, and may limit or cancel quantities purchased per person, household, or order, including orders under the same account, payment method, or billing address. We may limit or prohibit orders that appear to be placed by dealers, resellers, or distributors.

6. Software

We may include software for use with the Services. If that software comes with an end user license agreement (“EULA”), the EULA governs your use. If there is no EULA, we grant you a non-exclusive, revocable, personal, non-transferable license to use the software solely with the Services and in accordance with these Legal Terms. Software and related documentation are provided “as is,” without warranty of any kind, including implied warranties of merchantability, fitness for a particular purpose, or non-infringement. You accept all risk arising from use or performance of the software. You may not reproduce or redistribute software except as allowed by the EULA or these Legal Terms.

7. Prohibited Activities

You may use the Services only for the purposes for which we make them available. You may not use the Services for commercial endeavors except those we specifically endorse or approve. As a user, you agree not to:

  • systematically retrieve data or content from the Services to create a collection, compilation, database, or directory without our written permission;
  • trick, defraud, or mislead us or other users, including attempts to learn passwords or other sensitive account information;
  • circumvent, disable, or interfere with security features, including those that prevent copying of Content;
  • disparage, tarnish, or otherwise harm us or the Services;
  • use information from the Services to harass, abuse, or harm another person;
  • misuse our support services or submit false reports of abuse or misconduct;
  • use the Services in a manner inconsistent with applicable laws or regulations;
  • engage in unauthorized framing of or linking to the Services;
  • upload or transmit viruses, Trojan horses, spam, or other material that interferes with anyone’s use of the Services or with the operation of the Services;
  • use automated systems such as scripts, data mining, robots, or similar extraction tools, except as a result of ordinary search engine or browser use;
  • delete copyright or other proprietary notices from any Content;
  • impersonate another user or person, or use another user’s username;
  • upload or transmit spyware, web bugs, or other passive or active information-collection mechanisms;
  • interfere with, disrupt, or unduly burden the Services or connected networks;
  • harass, annoy, intimidate, or threaten our employees or agents;
  • bypass measures designed to prevent or restrict access to the Services;
  • copy or adapt the Services’ software, including HTML, JavaScript, or other code;
  • except as permitted by law, decipher, decompile, disassemble, or reverse engineer software forming part of the Services;
  • use a buying or purchasing agent to make purchases on the Services;
  • collect usernames or email addresses for unsolicited email, or create accounts by automated means or under false pretenses;
  • use the Services to compete with us or for any unauthorized revenue-generating or commercial enterprise; or
  • sell or otherwise transfer your profile.

8. User Generated Contributions

The Services do not currently offer a general public posting board. We may still give you the opportunity to create, submit, post, display, transmit, perform, publish, distribute, or broadcast content to us or on the Services, including text, video, audio, photographs, graphics, comments, suggestions, or personal information (“Contributions”). Contributions may be visible to other users and on third-party sites and are handled in accordance with our Privacy Policy. When you make Contributions available, you represent and warrant that:

  • creating, distributing, displaying, or copying the Contributions will not infringe any third party’s copyright, patent, trademark, trade secret, or moral rights;
  • you own the Contributions or have the licenses, consents, and permissions needed to authorize us and other users to use them as contemplated by these Legal Terms;
  • you have written consent from each identifiable person in the Contributions to use their name or likeness;
  • the Contributions are not false, misleading, or unauthorized advertising, spam, or other solicitation;
  • the Contributions are not obscene, violent, harassing, libelous, or otherwise objectionable;
  • the Contributions do not ridicule, intimidate, or abuse anyone, or promote violence against any person or class of people;
  • the Contributions do not violate any law, privacy or publicity rights, or laws protecting minors; and
  • the Contributions do not include offensive comments connected to race, national origin, gender, sexual orientation, or physical handicap, and do not otherwise violate these Legal Terms.

Use of the Services in violation of the above may result in termination or suspension of your rights to use the Services.

9. Contribution License

We may access, store, process, and use information and personal data you provide in line with our Privacy Policy and your choices. By submitting suggestions or other feedback, you agree that we may use and share that feedback for any purpose without compensation to you.

We do not claim ownership of your Contributions. You retain ownership of your Contributions and related intellectual property rights. We are not liable for statements in your Contributions. You are solely responsible for them and agree not to bring a claim against us regarding your Contributions.

10. Mobile Application License

Use license

If you access the Services through the App, we grant you a revocable, non-exclusive, non-transferable, limited right to install and use the App on wireless devices you own or control, strictly in accordance with this section. You shall not:

  1. except as permitted by law, decompile, reverse engineer, disassemble, derive source code from, or decrypt the App;
  2. modify, adapt, improve, enhance, translate, or create derivative works from the App;
  3. violate any law in connection with your use of the App;
  4. remove, alter, or obscure proprietary notices posted by us or our licensors;
  5. use the App for a revenue-generating endeavor, commercial enterprise, or purpose for which it is not intended;
  6. make the App available over a network that permits access by multiple devices or users at the same time;
  7. use the App to create a product, service, or software that competes with or substitutes for the App;
  8. use the App to send automated queries or unsolicited commercial email; or
  9. use our proprietary information, interfaces, or other intellectual property to design, develop, manufacture, license, or distribute applications, accessories, or devices for use with the App.

Apple and Android devices

The following terms apply when you use the App obtained from the Apple App Store or Google Play (each an “App Distributor”): the license is limited to a non-transferable license to use the App on a device that uses iOS or Android, as applicable, and in accordance with the App Distributor’s usage rules; we, not the App Distributor, are responsible for maintenance and support of the App as required by these Legal Terms or applicable law; if the App fails to conform to an applicable warranty, you may notify the App Distributor, which may refund the purchase price, if any, and, to the maximum extent permitted by law, the App Distributor has no other warranty obligation; you represent that you are not located in a country subject to a US government embargo or designated as a “terrorist supporting” country and are not listed on any US government list of prohibited or restricted parties; you must comply with applicable third-party terms when using the App; and the App Distributors are third-party beneficiaries of this mobile application license and may enforce it against you.

11. Social Media

You may link your JetUp account with an account you have with a third-party provider (a “Third-Party Account”) by providing login information or allowing us to access that account, as permitted by that provider’s terms. You represent that you are entitled to do so without breaching those terms and without imposing fees or usage limits on us.

If you grant access, we may access, make available, and store content from that Third-Party Account (“Social Network Content”) so it is available through the Services, and we may exchange additional information with the provider to the extent you are notified when you link accounts. Personally identifiable information you post to Third-Party Accounts may become available through the Services, depending on your privacy settings there. If the Third-Party Account becomes unavailable, Social Network Content may no longer appear in the Services. You can disable the connection at any time. Your relationship with those providers is governed solely by your agreements with them. We do not review Social Network Content for accuracy, legality, or non-infringement and are not responsible for it.

We may access your email address book or contacts list solely to identify contacts who have also registered for the Services. You can deactivate the connection by contacting us or through account settings, if available. We will attempt to delete information obtained through the Third-Party Account from our servers, except the username and profile picture associated with your JetUp account.

12. Third-Party Websites and Content

The Services may contain links to other websites (“Third-Party Websites”) and content belonging to third parties (“Third-Party Content”). We do not investigate, monitor, or check Third-Party Websites or Third-Party Content for accuracy, appropriateness, or completeness, and we are not responsible for them. Inclusion of a link does not imply our approval or endorsement. If you leave the Services, these Legal Terms no longer govern. Review the terms and privacy practices of any site or application you use. Purchases on Third-Party Websites are solely between you and the third party. We do not endorse those products or services and you agree to hold us harmless from harm arising from such purchases or from Third-Party Content or contact with Third-Party Websites.

13. Services Management

We reserve the right, but not the obligation, to:

  1. monitor the Services for violations of these Legal Terms;
  2. take appropriate legal action against anyone who, in our discretion, violates the law or these Legal Terms, including reporting a user to law enforcement;
  3. refuse, restrict, limit, or disable any of your Contributions;
  4. remove or disable files or content that are excessive in size or burdensome to our systems, without notice or liability; and
  5. otherwise manage the Services to protect our rights and property and to keep the Services functioning properly.

14. Privacy Policy

Please review our Privacy Policy at https://jetup.com/policy. By using the Services, you agree to that Privacy Policy, which is incorporated into these Legal Terms. The Services are hosted in Finland. If you access the Services from a region with different personal-data laws, you are transferring your data to Finland and consent to that transfer and to processing in Finland.

We respect the intellectual property rights of others. If you believe material on or through the Services infringes a copyright you own or control, notify us using the contact details below (a “Notification”). A copy of your Notification may be sent to the person who posted or stored the material. You may be liable for damages if you make material misrepresentations in a Notification. If you are not sure whether material infringes your copyright, consider contacting a lawyer first.

16. Term and Termination

These Legal Terms remain in effect while you use the Services. Without limiting any other provision, we may, in our sole discretion and without notice or liability, deny access to and use of the Services (including blocking certain IP addresses) to any person for any reason or no reason, including breach of these Legal Terms or of applicable law. We may terminate your use of the Services or delete your account and any content you posted at any time, without warning.

If we terminate or suspend your account, you may not register a new account under your name, a fake or borrowed name, or a third party’s name, even if you are acting on that third party’s behalf. We may also take legal action, including civil, criminal, and injunctive remedies.

17. Modifications and Interruptions

We may change, modify, or remove contents of the Services at any time without notice, and we have no obligation to update information on the Services. We will not be liable to you or any third party for any modification, price change, suspension, or discontinuance of the Services.

We cannot guarantee the Services will be available at all times. Hardware, software, or maintenance issues may cause interruptions, delays, or errors. We may change, suspend, or discontinue the Services at any time without notice. We have no liability for loss, damage, or inconvenience caused by downtime. Nothing in these Legal Terms obligates us to maintain or support the Services or to supply corrections, updates, or releases.

18. Governing Law

These Legal Terms are governed by and interpreted in accordance with the laws of England and Wales. The United Nations Convention on Contracts for the International Sale of Goods is excluded. If your habitual residence is in the EU and you are a consumer, you also have the protection of the mandatory consumer laws of your country of residence. JETUP LTD and you submit to the non-exclusive jurisdiction of the courts of England and Wales. You may also bring a consumer claim in the EU country in which you reside.

19. Dispute Resolution

The European Commission provides an online dispute resolution platform. If you would like to bring a dispute to our attention, please contact us using the details in Contact Us.

20. Corrections

The Services may contain typographical errors, inaccuracies, or omissions, including in descriptions, pricing, and availability. We may correct any errors and update information on the Services at any time without prior notice.

21. Disclaimer

THE SERVICES ARE PROVIDED ON AN AS-IS AND AS-AVAILABLE BASIS. YOUR USE OF THE SERVICES IS AT YOUR SOLE RISK. TO THE FULLEST EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE MAKE NO WARRANTIES ABOUT THE ACCURACY OR COMPLETENESS OF THE SERVICES’ CONTENT OR OF ANY WEBSITES OR APPLICATIONS LINKED TO THE SERVICES, AND WE ASSUME NO LIABILITY FOR (1) ERRORS OR INACCURACIES OF CONTENT; (2) PERSONAL INJURY OR PROPERTY DAMAGE RESULTING FROM YOUR ACCESS TO OR USE OF THE SERVICES; (3) UNAUTHORIZED ACCESS TO OUR SERVERS OR PERSONAL OR FINANCIAL INFORMATION STORED THERE; (4) INTERRUPTION OF TRANSMISSION TO OR FROM THE SERVICES; (5) BUGS, VIRUSES, OR SIMILAR ITEMS TRANSMITTED BY ANY THIRD PARTY; OR (6) ERRORS OR OMISSIONS IN ANY CONTENT, OR ANY LOSS OR DAMAGE INCURRED AS A RESULT OF THE USE OF ANY CONTENT MADE AVAILABLE VIA THE SERVICES. WE DO NOT WARRANT, ENDORSE, OR ASSUME RESPONSIBILITY FOR ANY PRODUCT OR SERVICE ADVERTISED OR OFFERED BY A THIRD PARTY THROUGH THE SERVICES OR ANY HYPERLINKED WEBSITE, AND WE WILL NOT BE A PARTY TO OR RESPONSIBLE FOR MONITORING ANY TRANSACTION BETWEEN YOU AND ANY THIRD-PARTY PROVIDER. YOU SHOULD USE YOUR BEST JUDGMENT AND EXERCISE CAUTION WHERE APPROPRIATE.

22. Limitations of Liability

IN NO EVENT WILL WE OR OUR DIRECTORS, EMPLOYEES, OR AGENTS BE LIABLE TO YOU OR ANY THIRD PARTY FOR ANY DIRECT, INDIRECT, CONSEQUENTIAL, EXEMPLARY, INCIDENTAL, SPECIAL, OR PUNITIVE DAMAGES, INCLUDING LOST PROFIT, LOST REVENUE, OR LOSS OF DATA, ARISING FROM YOUR USE OF THE SERVICES, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. NOTWITHSTANDING ANYTHING TO THE CONTRARY, OUR LIABILITY TO YOU FOR ANY CAUSE AND REGARDLESS OF THE FORM OF ACTION WILL AT ALL TIMES BE LIMITED TO THE AMOUNT PAID, IF ANY, BY YOU TO US. SOME US STATE LAWS AND INTERNATIONAL LAWS DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES OR EXCLUSION OF CERTAIN DAMAGES. IF THOSE LAWS APPLY TO YOU, SOME OR ALL OF THE ABOVE DISCLAIMERS OR LIMITATIONS MAY NOT APPLY, AND YOU MAY HAVE ADDITIONAL RIGHTS.

23. Indemnification

You agree to defend, indemnify, and hold us harmless, including our subsidiaries, affiliates, and our respective officers, agents, partners, and employees, from and against any loss, damage, liability, claim, or demand, including reasonable attorneys’ fees, made by any third party due to or arising out of: (1) your use of the Services; (2) breach of these Legal Terms; (3) breach of your representations and warranties; (4) your violation of a third party’s rights, including intellectual property rights; or (5) any overt harmful act toward another user of the Services with whom you connected via the Services. We may, at your expense, assume exclusive defense and control of any matter for which you must indemnify us, and you agree to cooperate with our defense of such claims. We will use reasonable efforts to notify you of any such claim when we become aware of it.

24. User Data

We maintain certain data that you transmit to the Services for the purpose of managing the Services, as well as data relating to your use of the Services. Although we perform routine backups, you are solely responsible for data you transmit or that relates to your activity on the Services. We have no liability to you for any loss or corruption of such data, and you waive any right of action arising from such loss or corruption.

25. Electronic Communications, Transactions, and Signatures

Visiting the Services, sending us emails, and completing online forms constitute electronic communications. You consent to receive electronic communications, and you agree that agreements, notices, disclosures, and other communications we provide electronically, by email or on the Services, satisfy any legal requirement that such communications be in writing. You agree to the use of electronic signatures, contracts, orders, and other records, and to electronic delivery of notices, policies, and records of transactions initiated or completed by us or via the Services. You waive any rights or requirements under laws that require an original signature or retention of non-electronic records, or payments or credits by means other than electronic means.

26. SMS Text Messaging

Program description

By opting into any JetUp text messaging program, you consent to receive SMS messages to your mobile number. JetUp text messages may include order updates, account alerts, and appointment reminders.

Opting out

To stop receiving SMS messages from us, reply STOP to the text. You may receive an SMS confirming your opt-out.

Message and data rates

Message and data rates may apply. Rates are set by your carrier and your mobile plan.

Support

For questions about SMS communications, email support@jetup.com.

27. California Users and Residents

If a complaint with us is not satisfactorily resolved, California residents may contact the Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs in writing at 1625 North Market Blvd., Suite N 112, Sacramento, California 95834, or by telephone at (800) 952-5210 or (916) 445-1254.

28. Miscellaneous

These Legal Terms and any policies or operating rules posted by us on the Services constitute the entire agreement between you and us. Our failure to exercise or enforce any right is not a waiver of that right. These Legal Terms operate to the fullest extent permitted by law. We may assign our rights and obligations at any time. We are not responsible for delay or failure caused by events beyond our reasonable control. If any provision is unlawful, void, or unenforceable, it is severable and does not affect the rest of these Legal Terms. These Legal Terms do not create a joint venture, partnership, employment, or agency relationship. These Legal Terms will not be construed against us because we drafted them. You waive defenses based on the electronic form of these Legal Terms or the lack of signatures.

29. Message Frequency

The number of text messages we send depends on your interactions and the purpose of the program (for example, order updates or account alerts). We do not send messages on a fixed schedule, and you will not receive texts beyond what you opted in for.

30. Privacy Notice

Your use of our SMS service is subject to our Privacy Policy. For details on how we collect and use personal information, including your phone number, and about your privacy rights, see our Privacy Policy at https://jetup.com/policy.

31. Mobile Carrier Disclaimer

Mobile carriers are not liable for delayed or undelivered messages. We are not responsible for carrier or network issues that delay messaging.

32. Communications Disclaimer

We use third-party communication services (including telephony, SMS, email, and messaging platforms) to send information to users. We aim to provide timely and accurate communications, but we do not guarantee that any message will be delivered without delay or error, as delivery depends on network conditions and other factors outside our control. JetUp is not liable for delays, failures, or damages arising from the transmission or reception of communications. Your mobile provider may charge message or data fees, and you are responsible for those charges. See these Legal Terms and our Privacy Policy for more on electronic communications.

33. Contact Us

To resolve a complaint about the Services or to receive further information about using the Services, contact us at:

JETUP LTD
27 Old Gloucester Street
London, United Kingdom WC1N 3AX
United Kingdom
Email: support@jetup.com

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