Contact & Support

Last updated August 26, 2026

This page explains how to contact JetUp for support with the website, jetup.com, and the JetUp mobile app. JetUp is operated by JETUP LTD (company number 16643231).

Email support

For account questions, booking help, technical issues, and general enquiries, email:

Support email

Primary contact for customers and app users

support@jetup.com

Please include your account email address and, if relevant, a booking or order reference so we can find your request more quickly.

What we can help with

Account access, sign-in, and profile issues
Questions about flight search results and empty-leg listings
Technical problems with the website or mobile app
General questions about how JetUp works

JetUp is a marketplace and discovery platform for private aviation. Final charter terms, aircraft availability, and flight operations are handled by the relevant operator or broker for each booking.

Privacy requests

To request access to, correction of, or deletion of your personal data, use our Data Subject Access Request (DSAR) page, or email support@jetup.com. See also our Privacy Policy.

Company details

JETUP LTD
27 Old Gloucester Street
London WC1N 3AX
United Kingdom
Company number: 16643231
Email: support@jetup.com